Privacy policy

Privacy Policy – Stewart & Evans London

Stewart & Evans London operates this store and website. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using our Services or otherwise communicate with us.

By using any of the Services, you acknowledge the collection, use, and disclosure of your information as described in this policy.

1. Personal Information We Collect

We collect information that identifies or can reasonably be linked to you. This includes:

  • Contact Details: Name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Payment card information, transaction details, and payment confirmations.

  • Account Information: Username, password, security questions, and account preferences.

  • Transaction Information: Items viewed, items in cart, wishlists, and past purchase/return history.

  • Communications: Information included in customer support inquiries or other messages to us.

  • Technical Information: IP address, device type, browser information, and network connection.

2. How We Use Your Personal Information

We use your information for the following legitimate business purposes:

  • Service Delivery: To process payments, fulfill orders, arrange shipping, and manage your account.

  • Marketing: To send promotional communications and show advertisements based on your activity.

  • Security: To detect and prevent fraudulent, illegal, or malicious activity.

  • Customer Support: To respond to your inquiries and maintain our business relationship.

  • Legal Compliance: To comply with applicable laws and respond to legal requests.

3. Disclosure of Personal Information

We may share your information with:

  • Shopify & Service Providers: Vendors who assist with IT, payment processing, analytics, and shipping.

  • Marketing Partners: To provide personalized advertising.

  • Corporate Group: Our affiliates or in connection with a business transaction (e.g., a merger).

  • Legal Authorities: When required to protect our rights or comply with a subpoena.

4. Relationship with Shopify

Our store is hosted by Shopify. They process your information to provide and improve their services. Shopify may also use your data for enhanced features across different merchants. For more details, please visit the Shopify Consumer Privacy Policy.

5. Security and Retention

We implement security measures, though no system is impenetrable. We retain your personal information only as long as necessary to provide Services, resolve disputes, or comply with legal obligations.

6. Your Rights and Choices

Depending on where you live, you may have the following rights:

  • Access / Know: Request a copy of the information we hold about you.

  • Delete: Request that we erase your personal information.

  • Correct: Request updates to inaccurate information.

  • Opt-Out: Unsubscribe from marketing emails at any time.

UK and EEA Residents: You may also have the right to object to or restrict certain types of processing, or to withdraw consent where previously given.

7. Children’s Data

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age of majority.

8. International Transfers

We may transfer, store, and process your personal information outside of your home country (including to Asia or other regions). For transfers out of the UK or EEA, we rely on recognized transfer mechanisms like Standard Contractual Clauses.

9. Contact Us

If you have questions about our privacy practices, would like to exercise your rights, or wish to make a complaint, please contact us at:

Email: support@stewartevanslondon.co.uk

Stewart & Evans London is the data controller of your personal information for the purposes of applicable data protection laws.